This website uses cookies to improve your browsing experience. By continuing to use this site, you consent to the use of cookies on your device as described in our Cookie Policy.



Reservation policy

Check-in time
Room availability for check-in is guaranteed from 4:00 pm on the day of arrival. Check-in prior to 4:00 pm is subject to availability. Early check-in depends on the availability of the day of arrival and may be subject to a 40$ early check-in fee, plus applicable taxes.

Check-out time
Check-out must be completed by 12:00 pm (noon). A late check-out, until 3:00 pm, can be authorized for all our Club Gouverneur members on the same day, according to availability and at hotel discretion. A late check-out up to 5:00 pm can be authorized, depending on availability and subject to a 50$ late check-out fee, plus applicable taxes. All unauthorized late check-out will automatically result in a charge equivalent to one night at the published rate applicable on that date, plus applicable taxes.

A valid credit card number is required upon reservation, as a guarantee to hold the reservation. In case of no-show or late cancellation, a charge equal to the first night, plus applicable taxes, will be charge on the credit card.

Deposit Policy
A valid credit card is also requested upon check-in, to be preauthorized for an amount equivalent to the total of the stay, plus a deposit of 150$ to 250$ depending on number of room occupants, duration of stay and room type reserved. If the client does not have a credit card, full payment will be required upon check-in as well as a cash deposit of 150$ to 250$ depending on the number of room occupants, duration of stay and room type reserved.

Cancellation policy
If you wish to cancel, please do so 24 hours or more prior to the day of your arrival (local time) to avoid cancellation penalties unless otherwise specified for your specific reservation. All cancellations received after this delay will automatically result in a charge equivalent to one night, plus applicable taxes and potential additional charges.

Non-refundable rates
All reservations confirmed under a non-refundable rate type will be fully charged upon confirmation, on the credit card provided upon reservation. No refund will be granted in case of cancellation or modification.

Minimum age
Guests must be at least 18 years old in order to check-in at the hotel. All guests under 18 years old must be accompanied by an adult.

Child policy
Children under 18 years old stay for free when sharing the room with their parents. A surcharge may apply when reserving packages that have other inclusions. A maximum of 2 children staying for free is accepted. Additional child will be considered as an adult.

Smoke free environment
We are proud to offer our guests a smoke free environment. Smoking is strictly prohibited on all hotel premises. All violation of the non-smoking policy will automatically result in a 200$ charge, plus applicable taxes.

Pet policy
We accept pets up to 20 kilos (45 lbs). Additional fees of 40$ plus applicable taxes per stay will be applied for the thorough cleaning of your room at departure (except for guide dogs). Please let us know if your companion will be staying with you when you make your reservation with us. Some conditions apply.

Tax information

  • Quebec Sales Tax 9.975%.
  • Lodging tax 3.15% per room.
  • Tax on Products and Services 5%.

Last update: November 2017