Reservation Policy

Time of Arrival
Rooms are guaranteed by 4PM the arrival day. Arrivals prior to that time are subject to availability.

Time of Departure
Rooms must be checked-out for 12 PM (noon). A late check-out could be available until 3 PM for 10$ / hours until 3 PM. All unauthorized late check-outs will be charged an extra day plus applicable taxes.

Reservation
Your reservation will be confirmed only once you have received à confirmation number that you have guaranteed with a valid credit card. 

Guarantees
A valid credit card number (Credit cards accepted: Visa, MasterCard, American Express, Diners Club and JCB.) is required upon reservation, as a guarantee to hold the reservation. Debit-credit cards are not accepted.
In case of no-show or late cancellation, a charge equal to the first night, plus applicable taxes, will be charge on the credit card.

Deposit Policy
A valid credit card is also requested upon check-in, to be preauthorized for an amount equivalent to the total of the stay, plus a deposit of 100 $ or more depending on number of room occupants, duration of stay and room type reserved.

Cancellation policy
If you wish to cancel, please do so 24 hours or more prior to the day of your arrival (local time) to avoid cancellation penalties unless otherwise specified for your specific reservation. All cancellations received after this delay will automatically result in a charge equivalent to one night, plus applicable taxes and potential additional charges. Cancellation policy applied to groups: according to the booking agreement.

Non-refundable rates
All reservations confirmed under a non-refundable rate type will be fully charged upon confirmation, on the credit card provided upon reservation. No refund will be granted in case of cancellation or modification.

Minimum age
Guests must be at least 18 years old in order to check-in at the hotel. All guests under 18 years old must be accompanied by an adult.

Child policy
Children under 18 years old stay for free when sharing the room with their parents. A surcharge may apply when reserving packages that have other inclusions. A maximum of 2 children staying for free is accepted. Additional child will be considered as an adult.

Smoke free environment
We are proud to offer our guests a smoke free environment. Smoking is strictly prohibited on all hotel premises. All violation of the non-smoking policy will automatically result in a 150$ charge, plus applicable taxes.

Pet friendly
We accept dogs and cats weighing 20 kilograms (45 pounds) or less, with a maximum of two per room. An additional fee of $35 per pet per night, plus taxes, applies. This does not apply to service animals and guide dogs, for which documentation or a collar must be presented at check-in (subject to availability).
When making your reservation, you must inform us that you are traveling with a pet. You must provide a mobile phone number upon arrival in case of disruption. Pets are only allowed in certain rooms and are not permitted in dining areas, the fitness room, or meeting rooms. Your pet must be on a leash or in a crate when outside of the room and cannot be left alone in the room.
Housekeeping staff will not enter a room occupied by a pet without the owner's supervision. If your pet causes a disturbance affecting the comfort of other guests, a fee of $200 will be charged without prior notice. You may also be asked to leave the premises, with no refund for your stay. You will be held responsible for any damage caused to hotel property by your pet or for any additional cleaning required, with a charge of $300.

Tax information

Quebec sales tax 9.975%, accommodation tax 3.5%, goods and services tax 5%.
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Updated: January 2025